Refund and Return Policy
At Ya Shaikh, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your clothing item, we offer a straightforward Refund and Return Policy to ensure a hassle-free experience.
1. Eligibility for Return
1.1. Quality Issues: If you receive a product with any defects, damages, or quality-related concerns, you are eligible to return the item. Please make sure to notify us within 7 days of receiving the order.
1.2. Wrong Item Received: In the rare event that you receive the wrong item, please contact us immediately, and we will arrange for the correct item to be sent to you or process a return.
1.3. Size or Fit Issue: If the clothing item does not fit you as expected, you can initiate a return. Please refer to our Sizing & Fit Guide to ensure you select the appropriate size before making a purchase.
2. Non-Eligible Items
The following items are non-returnable and non-refundable:
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Items without Original Packaging: To be eligible for a return, the product must be returned in its original packaging, including all tags and labels.
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Items Showing Signs of Wear or Use: We cannot accept returns for items that show signs of wear, use, or damage caused by the customer.
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Clearance or Sale Items: Clearance or sale items are considered final sale and are not eligible for return or refund.
3. Return Process
3.1. Initiating a Return: To initiate a return, please contact our customer support team within 7 days of receiving your order. You can reach out to us via email at [support@yashaikh.com.pk] or by phone at [+123-456-7890].
3.2. Return Authorization: Our customer support team will provide you with a Return Authorization (RA) number and instructions on how to proceed with the return.
3.3. Packaging and Shipping: Please securely package the item, ensuring it is in its original condition, and include all the necessary documents provided by our team. Ship the return to the address provided along with the RA number.
4. Refund Process
4.1. Quality Issues or Wrong Item Received: If the return is due to a quality issue or receiving the wrong item, we will arrange for a replacement or issue a full refund, including shipping costs.
4.2. Size or Fit Issue: If the return is due to a size or fit issue, we will process a refund for the cost of the item. Please note that the shipping costs for returning the item will be the responsibility of the customer.
5. Refund Timeline
Once we receive and inspect the returned item, we will process the refund within [X] business days. The refund will be issued to the original payment method used for the purchase.
6. Contact Us
If you have any questions or need further assistance regarding our Refund and Return Policy, please feel free to contact our customer support team:
- Customer Support Phone: [+123-456-7890]
- Customer Support Email: [support@yashaikh.com.pk]
We are committed to providing you with exceptional service and ensuring your satisfaction with every purchase.
Note: The contact information provided above is fictional and for illustrative purposes only. Please replace it with your actual contact details.